Warranty & RMA
Manufacturer warranty passes through to you; we coordinate diagnostics and the return process on your behalf.
Spares strategy
Hot-spare systems and field-replaceable parts sized to your fleet, so work continues while a repair is in progress.
Firmware baselines
Documented BIOS, BMC, firmware and driver versions so every system in the fleet matches.
Health checks
Scheduled reviews of hardware error logs to catch failing components early.
Refresh planning
Warranty-expiry and capacity tracking so replacements are budgeted and ordered before they’re urgent.
IT asset disposition
Decommissioning, certified data destruction and recycling or resale of retired equipment through vetted partners.
One named contact
A single account lead who knows your configuration. No ticket roulette.